Service Level Agreement

Updated 2026-08-14 1. Target: always on. Maintained with commercially reasonable effort. 2. No varnish. We run on third-party model providers. When they stumble, that model stumbles here. So we don't promise an uptime percentage we don't control. 3. What we do promise. Failed generations refund their credits automatically. Downtime never bills you. 4. Maintenance. Short. Planned. Off-peak. 5. The door. [email protected] — answered within one business day. Extended outage? Unused purchased credits stay refundable under the Refunds Policy.